Frequently asked questions

You can upgrade or downgrade your plan at any time from your account settings. Prorated billing applies when you change mid-cycle.

You may cancel your subscription before the next billing date. Access continues until the end of the paid period.

Yes. Invoices support custom fields and notes so you can include regulatory references, PO numbers, or pharmacy details as required.

We bill monthly or annually based on your selected plan. Payment methods and invoices are available in the billing section of your account.

Open Settings → Profile, update your email address, and confirm via the verification link we send to the new address.